Lodging Solutions

It pays to have Global.

It's your exceptional service that keeps guests coming back over and over. Every guest interaction sets your property apart from the competition. So every credit card transaction must be fast, efficient and effortless for your guests. Whether your guests are in their rooms, by the pool, in the guest shop or at the spa, Global can keep you connected. As the premier payment processor in the lodging industry, Global Merchant offers a full suite of products that are perfect for your property management system.

  • Experienced Technical Support - In addition to your own account management team, you will also have access to our experienced technical helpdesk experts and retrieval/chargeback resolution specialists 24 hours a day, 7 days a week. They are always on duty to help, no matter when you need them.
  • Payments - Global Merchant supports all the major payment types your business needs. Not only can you take advantage of our competitive MasterCard® and Visa® discount rates, we also support American Express®, Discover®, Diners Club®, Carte Blanche®, JCB®, debit, Gift Cards, corporate cards, EBT cards, and the emerging electronic payment options. And you get quick and reliable settlement to your financial institution.
  • Value-Adds - Our systems have the flexibility to integrate with all the major property management systems and other hospitality VARs. So no matter what system your property runs to manage operations, you can rest assured that Global will manage the payments.
  • Varied Terminal Interfaces - Our applications are easy to use both for day-to-day operations and for training of new personnel. Enhanced front-desk features include no-show flag, one-key reauthorization and networking. And if you already own your terminal, in most cases we can convert you to the Global system quickly and easily.
  • Advanced Communications - We offer a full spectrum of connectivity options to support your processing needs, including dialup, wireless, and authorization over high-speed T1 lines and internet transport.
  • Flexible Platforms - Our options include hospitality management interfaces, stand-alone terminals and our PC product for integrated terminals requiring central reconciliation.
  • Data Delivery - With a few mouseclicks on your PC, your night auditor or corporate controller can access customized location and corporate-wide data in daily, weekly or monthly reports through secure web access or daily emails. Or better yet, you can download the data into your own accounting systems.
  • Chargeback and Retrieval Handling - Our expert, aggressive chargeback and retrieval handling can help protect the sales you've already made. We can often act on your behalf, preventing chargebacks before they occur.
  • Short Startup Time - If your enterprise is just starting out, or you're switching to our services, we know how to get your system up and running in no time. And we provide the training you need to ensure your staff never misses a beat.
  • Reliable Service - Our redundant processing centers (in opposite points of the U.S.) ensure maximum uptime and transaction security.